FAQ


See below for answers to frequently asked questions. If you can’t find what you’re looking for, email the DAV 5K team at dav5k@dav.org.

FAQ Categories

Top FAQs

Registering

Teams

Donations

Fundraising

Race Day

Top FAQs

Can I register multiple people during the same transaction?

Yes! You can register multiple people online during the same transaction.  IMPORTANT NOTE:  Please register the credit card holder’s information first.  If you do not, your records will be overwritten.  This is for security purposes.  If you need assistance please contact a member of our team at dav5K@dav.org.  When you’ve finished entering the first person’s information, click on the “Register another participant” button to register remaining individuals.

I registered as an individual but want to join a team. What should I do?
Log into the Participant Center and click “Change Team Membership.” Join a team by searching for the Team Name, Team Company, or Team Captain’s name. Contact the DAV 5K team at dav5k@dav.org for assistance.

When I try to register online, I keep getting an error message that I am “already registered.”
This typically happens when a participant uses an email to register him or herself and then attempts to use the same email address to register a family member or friend. Please try using a different email address and you should be able to complete registration. If you still have trouble, please contact us at dav5k@dav.org or 859-442-1340.

I registered last year but can’t remember my username or password. What should I do?
From the DAV 5K homepage, click on the Participant Center button at the top of the page. From here, you can select “Forgot Username” or “Forgot Password.” Follow the prompts and your information will be emailed to you.

I mailed a donation but don’t see it on my donor list.
Please allow up to 2 weeks for donations to be processed.

How do I make a donation to a specific participant or team?
From the DAV 5K homepage, click the “Donate” button. Select “Donate to a participant or team,” and search for the participant/team’s name. This will take you to the participant’s Personal Page where you’ll be able to make a contribution by clicking the donation button.

How can I see who has donated to me?
Log into the Participant Center and click the “Monitor Your Progress” tab. This will show you your donor list and fundraising totals.

Registering

I registered as an individual but want to join a team. What should I do?
Log into the Participant Center and click “Change Team Membership.” Join a team by searching for the Team Name, Team Company, or Team Captain’s name. Contact the DAV 5K team at dav5k@dav.org for assistance.

My company/employer would like to pay for multiple registration fees. Is this possible?
Absolutely! A DAV 5K team member can set up a discount code that your organization’s employees/colleagues can use to waive all or part of a registration fee. DAV will send an invoice to your employer for the registrations. Contact the DAV 5K team at dav5k@dav.org to get started.

Can I register at the event?
Yes! Race day registration will begin at 7:00 am. Just look for the registration tents when you arrive. You can pay by cash, check, or credit card.

When I try to register online, I keep getting an error message that I am “already registered.”
This typically happens when a participant uses an email to register him or herself and then attempts to use the same email address to register a family member or friend. Please try using a different email address and you should be able to complete registration. If you still have trouble, please contact us at dav5k@dav.org or 859-442-1340.

I registered last year but can’t remember my username or password. What should I do?
From the DAV 5K homepage, click on the Participant Center button at the top of the page. From here, you can select “Forgot Username” or “Forgot Password.” Follow the prompts and your information will be emailed to you.

Why does my bank account have pending charges to DAV?
If the “complete registration” or “donate” button was clicked more than once while making a payment, your account may have pending charges. However, only one charge will actually be processed and the remaining charges will be dropped. It takes some banks up to three days to remove incorrect pending charges. If you have a question about a charge, please contact your bank. They will be better able assist you with your account. If more than one charge was fully processed, please contact us at dav5k@dav.org or 859-442-1340 and we will be happy to refund you for incorrect charges.

Can I get a refund for my registration fee(s)?
Registrations are non-refundable.

Can I register offline or mail in my DAV 5K registration?
We recommend registering online, but if you’d like to register offline, please use the registration forms below.

Veteran, Adult & Youth Registration

Motorcycle Registration

Teams

How do I join a team during registration?
During the registration process, select the “Join an Existing Team” button. From there, you can search for the team name. Click the green “Join” button to be added to the team and complete your registration.

How do I join a team or change my team membership after I’ve registered?
Log into the Participant Center and click “Change Team Membership.” Join a team by searching for the Team Name, Team Company, or Team Captain’s name. Contact the DAV 5K team at dav5k@dav.org for assistance.

How is a Team Page different than a Personal Page?
A Team Page allows people to see your team name, team fundraising goal, team information, and team members. Send the your Team Page link to recruit others to join your team.  Use the Personal Page to recruit donations on your behalf.  Your fundraising efforts will count towards your overall team fundraising goal.

My company/employer would like to form a Corporate Team and pay the registration fees. Is this possible?
Of course! Contact the DAV 5K team at dav5k@dav.org to get started.

Can my team earn fundraising incentives?
The top fundraising team in each market will receive special recognition, however our fundraising incentive program is for individual fundraisers only.  As you reach fundraising milestones throughout the season, we’ll reward your progress with exclusive DAV gear.

Donations

Can I send my donation through the mail?
Yes! Please download the Offline Donation Form and send it with your donation.

I mailed a donation but don’t see it on my donor list.
Please allow up to 2 weeks for donations to be processed.

How do I make a donation to a specific participant or team?
From the DAV 5K homepage, click the “Donate” button. Select “Donate to a participant or team,” and search for the participant/team’s name. This will take you to the participant’s Personal Page where you’ll be able to make a contribution by clicking the donation button.

Where does the money go?
Funds raised through DAV 5K events support DAV’s (Disabled American Veterans) mission of fulfilling our promises to the men and women who served. Just as America’s service members fought for us, DAV fights for them. DAV assists veterans by helping them gain access to the medical, financial and educational benefits they’ve earned along with connecting them to meaningful employment opportunities. All services are provided free of charge. Learn more about DAV’s programs and services.

How can I see who has donated to me?
Log into the Participant Center and click the “Monitor Your Progress” tab. This will show you your donor list and fundraising totals.

Fundraising

Is there a fundraising minimum to participate in this event?
There is no fundraising minimum to participant but we simply can’t do this without your help! We encourage all participants to reach out to family and friends and encourage them to support the event.

Are there incentives or prizes for raising money?
Yes! More information is available on the Fundraising Page of our website.

Does my registration fee count towards my fundraising total?
No, for tax reasons the registration fee is not included in your fundraising amount. Only donations made by you or made on your behalf are included in this total. If your plans change and you cannot attend the event, your registration fee cannot be changed to be counted as a donation.

What should I do if someone gives me cash or check in person?
Complete the Offline Donation Form and send donations directly to DAV. We will accept cash donations on race day but discourage sending cash in the mail.

Can I combine my fundraising dollars with another participant?
No, the incentive program is only for individual fundraising efforts and you cannot combine your progress with that of a family member or team member.

Is there a fundraising deadline?
We encourage everyone to keep fundraising to support our real American heroes through November 30, 2017. If you choose to receive a prize for your fundraising efforts, your donations must be received by November 30. Donations received after this date are gratefully accepted but will not count towards an individual’s fundraising total for awards or prizes.

Race Day

How long is the course?
The DAV 5K is five kilometers (3.1 miles).

Can I participate with a stroller?
Yes! This event is for all ages. You are never too young to show your patriotism and honor for our real American heroes.  Children age five and under do not need to be registered to ride in a stroller.

Are bicycles permitted?
No. For safety reasons, we do not permit bicycles on the race course. Veterans may participate in a wheelchair or handcycle.

Can my dog participate?
Only service-connected service dogs on leashes are welcome to participate in the DAV 5K.

What happens if it rains on race day?
We will hold all events rain, snow or shine! A race will only be canceled only in extreme circumstances. If canceled, there will be no refunds.

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